BUSINESS PROCESS MANAGEMENT MATURITY MODEL - SERBIAN ENTERPRISES' MATURITY LEVEL

Marija Anđelković Pešić, Vesna Janković Milić and Aleksandra Anđelković
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Marija Anđelković Pešić: University of Niš
Vesna Janković Milić: University of Niš
Aleksandra Anđelković: University of Niš

Serbian Association of Economists Journal, 2012, issue 3-4, 190-198

Abstract: Business process management maturity model enables description of "as-is" enterprise's state, in terms of presence and acceptance of process approach.The heart of this model includes five factors or levers, critical for successful implementation of business process management. These factors are: strategic approach, process management, technology, employee management, and business culture. The above-mentioned factors influence the level of enterprise's maturity. At each level, an enterprise is in a specific state: silo, tactical integration, process orientation, optimized enterprise, and intelligent network. When maturity factors are analyzed simultaneously with maturity levels one can formulate two-dimensional business process management maturity model. From the perspective of process management maturity, the state of Serbian economy is also shown in the form of two-dimensional model.

Keywords: management; business processes; maturity; levels; factors. (search for similar items in EconPapers)
JEL-codes: E00 (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:srb:journl:y:2012:i:3-4:p:190-198

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