Influence of Command Structure on Service Delivery of the National Police Service in Kakamega Central Sub County

Anyim, Paul Ojwang’, Robert Egessa and Edwin Simiyu

Journal of Business and Social Review in Emerging Economies, 2024, vol. 10, issue 4, 477-488

Abstract: Purpose: Study established influence of command structure on delivery of services in Kakamega Central Sub County, Kakamega County KenyaDesign/Methodology/Approach: Applied descriptive survey research design. The study was undertaken for three months targeting assorted officers in the National Police service in Kakamega Central Sub-County. The targeted 500 NPS officers from categories that include; The sub county has police drawn from different units that include; General duty, Traffic, Criminal Investigation Department, Critical Infrastructure Protection Unit, Dog Unit and sampled size of 222 respondents. A pilot study was conducted in Matayos Sub county Busia. The data collection tools were questionnaires and interview schedules. The data was evaluated using descriptive statistics and inferential statistics.Findings: Command structure, senior management support, communication strategy and stakeholder involvement strategy had a significant effect on service delivery.Implications/Originality/Value: The study recommends that that there should be decision making process that is employee inclusive for better service provision.

Keywords: Command Structure; Service Delivery; National Police Service (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:src:jbsree:v:10:y:2024:i:4:p:477-488

DOI: 10.26710/jbsee.v10i4.3222

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