A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)

Rozaina Ali, Ahmad Shaharudin Abdul Latiff and Sazali Abdul Wahab

Journal of Business and Social Review in Emerging Economies, 2020, vol. 6, issue 2, 629-640

Abstract: A systematic review of the DM literature on PSD was performed with the aim to build an operational ontology-based for decision makers. Five public administration journals were screened on the subject with more than 200 articles found. 29 articles were shortlisted, categorised, summarised, and applied to outline the influential factors in DM for PSD. The result of the systematic reviews also provided a brief clarification on the requirement for the creation of a more citizen-centric and coordinated eco-system for efficient PSD underpinned by effective DM.

Keywords: Public Service Delivery; Ontology; Decision-making, Social Media Data, Web Data (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:src:jbsree:v:6:y:2020:i:2:p:629-640

DOI: 10.26710/jbsee.v6i2.1100

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