Towards sustainable logistics: study of alternative delivery facets

Christian Otter (), Christian Watzl (), Daniel Schwarz () and Pamela Priess ()
Additional contact information
Christian Otter: Pan-European University, Slovakia
Christian Watzl: Pan-European University, Slovakia
Daniel Schwarz: Pan-European University, Slovakia
Pamela Priess: Pan-European University, Slovakia

Entrepreneurship and Sustainability Issues, 2017, vol. 4, issue 4, 460-476

Abstract: The Courier, Express and Parcel services (CEP) sector is a constant growing one. The changes concerning e-commerce have impact in the industry which is looking for solution. This research, based on a web survey with 1019 computer assisted web interviews, presents e-commerce customer expectations in alternative delivery time frames and considers the impacts in the last mile of attended home delivery, reception boxes and collection-and-delivery points. The analysed alternative delivery time frames are Express delivery within 3 hours, evening delivery, Saturday delivery, Sunday delivery and customer selected time frame. Within these the focus is on e-commerce purchase habits, frequency of purchase, products, time of purchase, interest in alternative delivery time frames, usage or preferences and finally the willingness to pay for an alternative delivery. The results show a tendency of more than two thirds towards consumer selected delivery time frame, Saturday delivery and evening delivery, which is accompanied by easy accessible Reception Boxes (RBs). The research study also performs regression analysis and finds a significant impact of Alternative Delivery Time Frame (ADTF), and Delivery Methods (DM) on customer’s willingness to pay.

Keywords: sustainable logistics; parcel delivery customer expectations; e-commerce; last mile problem; courier express parcel services; delivery time windows (search for similar items in EconPapers)
JEL-codes: M11 M16 M31 (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8)

Downloads: (external link)
https://jssidoi.org/jesi/uploads/articles/16/Otter ... _delivery_facets.pdf (application/pdf)
https://jssidoi.org/jesi/article/118 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ssi:jouesi:v:4:y:2017:i:4:p:460-476

DOI: 10.9770/jesi.2017.4.4(5)

Access Statistics for this article

Entrepreneurship and Sustainability Issues is currently edited by Manuela Tvaronaviciene

More articles in Entrepreneurship and Sustainability Issues from VsI Entrepreneurship and Sustainability Center
Bibliographic data for series maintained by Manuela Tvaronaviciene ().