Innovative approaches in management: a key factor for the quality of health services

Nadežda Jankelová (), Zuzana Joniaková () and Diana Puhovichová ()
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Nadežda Jankelová: University of Economics in Bratislava, Slovakia
Zuzana Joniaková: University of Economics in Bratislava, Slovakia
Diana Puhovichová: University of Economics in Bratislava, Slovakia

Entrepreneurship and Sustainability Issues, 2021, vol. 9, issue 1, 268-286

Abstract: The aim of the study is to examine whether the use of innovative approaches in management of health care facilities is related to a higher overall rating of these facilities and whether this connection is supported by information sharing and the climate in the organization, expressed by soft management tools. The Baron and Kenny's mediator model was used for testing the correlations and the Sobel test for determining the mediator effect. A series of regression analysis were used to identify the proposed hypotheses. Incomplete mediation was found with a 57% share of the total effect in the form of a direct effect and a 47% share of the total effect in the form of an indirect effect. Both effects have been shown to be significant. The overall rating of a device can be influenced by innovative management approaches and amplify its effect through information sharing. The climate in the organization did not prove significant in our study. From the innovative approaches, most contribution to the overall rating of hospitals provided its innovations in strategic management and planning, where the coefficient of increase in evaluation was the highest in the unit change of both items. Innovative approaches in management, information sharing and also climate support in organizations are more significantly implemented in hospitals - joint stock companies, belonging to the network of hospitals, which strives within this network for efficient and effective implementation of management tools.

Keywords: innovative management; management; healthcare; quality of health services (search for similar items in EconPapers)
JEL-codes: I10 I15 M20 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:ssi:jouesi:v:9:y:2021:i:1:p:268-286

DOI: 10.9770/jesi.2021.9.1(16)

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