Complementarity and contextuality in the adoption of information systems
Yunhee Kim (),
Jae Young Choi and
Yeonbae Kim
Applied Economics Letters, 2011, vol. 18, issue 16, 1613-1618
Abstract:
To understand the impact of Information Systems (ISs) on actual performance, we employed 616 Korean firms to estimate the complementarities among such systems and to uncover the contextual factors influencing them. In particular, we introduced various contextual variables and analysed their effects on the complementarities of firms. Our results indicate that Information Technology (IT) stock serves as an important contextual factor for enhancing the complementarity between the adoption of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Furthermore, although IT stock has a strong positive direct and indirect IS-mediated impact on the performance of firms, other IT-related variables such as IT organization and the use of firewalls generally have a positive influence only when they are combined with the adoption of ISs.
Keywords: information systems; performance of firms; complementarity; contextuality (search for similar items in EconPapers)
Date: 2011
References: View references in EconPapers View complete reference list from CitEc
Citations:
Downloads: (external link)
http://www.informaworld.com/openurl?genre=article& ... 40C6AD35DC6213A474B5 (text/html)
Access to full text is restricted to subscribers.
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:taf:apeclt:v:18:y:2011:i:16:p:1613-1618
Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/RAEL20
DOI: 10.1080/13504851.2011.556583
Access Statistics for this article
Applied Economics Letters is currently edited by Anita Phillips
More articles in Applied Economics Letters from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().