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Still a niche communications medium: The diffusion and uses of the telephone system in interwar Britain

Peter Scott

Business History, 2011, vol. 53, issue 6, 801-820

Abstract: This article examines the socio-economic diffusion of the telephone in interwar Britain and its dominant uses. Even in the late 1930s the top 5% of the income distribution still constituted the majority of residential subscribers. Meanwhile, in contrast to the United States and Canada, British telephone use remained largely restricted to brief, informational, and relatively urgent calls. This can be partially explained in terms of Britain's high telephone charges. However, cultural factors also appear significant, particularly the impact of previous slow diffusion and high charges in inhibiting ‘social learning’ regarding using the phone for in-depth conversations.

Date: 2011
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DOI: 10.1080/00076791.2011.578131

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