Understanding quality in services supporting women survivors of gender-based violence

Michaela Raab and Jasmin Rocha

Development in Practice, 2013, vol. 23, issue 7, 826-839

Abstract: On the basis of participatory research with service providers, service users, and external actors in Guatemala, Mozambique, and Nicaragua, we have developed a novel framework to describe and assess the quality of services for women and girls who have experienced violence against women (VAW survivors). The framework (1) provides a practical definition of quality, and (2) offers a structure to assess the effectiveness of services for VAW survivors in a development context. It can be adjusted to various situations, as well as to the different needs of service providers and of those who design, monitor, and support VAW programmes.Comprendre la qualité dans les services d'aide aux survivantes de violences basées sur le genreSur la base de recherches participatives menées avec des prestataires de services, des utilisateurs de services et des acteurs externes au Guatemala, au Mozambique et au Nicaragua, nous avons mis au point un cadre original pour décrire et évaluer la qualité des services pour les femmes et les filles qui ont subi des violences faites aux femmes (VFF). Le cadre (1) propose une définition concrète de la qualité et (2) confère une structure permettant d’évaluer l'efficacité des services aux survivantes de VFF dans un contexte de développement. Il peut être ajusté en fonction de diverses situations, ainsi que des différents besoins des prestataires de services et de ceux qui conçoivent, surveillent et soutiennent les programmes de lutte contre la VFF.Comprendiendo la calidad de los servicios que apoyan a mujeres sobrevivientes a la violencia de géneroCon base en una investigación participativa realizada en Guatemala, Mozambique y Nicaragua con proveedores de servicios, usuarios de servicios y actores externos, las autoras desarrollaron un marco de referencia innovador que describe y valora la calidad de los servicios ofrecidos a mujeres y niñas que han experimentado violencia contra las mujeres (sobrevivientes de vcm). Este marco propone (1) una definición práctica de calidad; y (2) una estructura que permita valorar la efectividad de los servicios orientados a las sobrevivientes de la vcm en un contexto de desarrollo. Dicho marco puede ajustarse de acuerdo a las distintas situaciones y a las diferentes necesidades de los proveedores de servicios y de las personas que elaboran, monitorean y apoyan programas de vcm.Compreendendo a qualidade de serviços de apoio a mulheres sobreviventes da violência baseada em gêneroCom base em pesquisa participativa com provedores de serviço, usuários de serviço e agentes externos na Guatemala, Moçambique e Nicarágua, desenvolvemos uma estrutura nova para descrever e avaliar a qualidade de serviços oferecidos a mulheres e meninas que enfrentaram a Violência Contra Mulheres (sobreviventes da VCM). A estrutura (1) oferece uma definição prática de qualidade e a (2) oferece uma estrutura para avaliar a efetividade dos serviços para sobreviventes da VCM em um contexto de desenvolvimento. Ela pode ser ajustada a várias situações, assim como a diferentes necessidades dos provedores de serviço e daqueles que criam, monitoram e apoiam programas de combate à VCM.

Date: 2013
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DOI: 10.1080/09614524.2013.809696

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