Managing crisis and rebooting tourism through the collision of monetary and psychological well-being of employees in the hospitality industry

Santus Kumar Deb and Shohel Md. Nafi

Community Development, 2026, vol. 57, issue 5, 769-785

Abstract: This study aims to examine the impact of monetary and psychological well-being on employees in the hospitality industry, and rebooting tourism through employees’ cognitive well-being. Utilizing established theories alongside novel insights, a conceptual framework has been created and empirically evaluated through Structural Equation Modelling (SEM) utilizing AMOS software. The results indicate a strong, significant relationship between the monetary and psychological well-being of employees and the performance of the hospitality industry. This study identified salary, mental pressure, organizational support, government incentives, and a moratorium on loans as crucial factors in managing crises and generating tourism. This study provides theoretical clarity on employee-centered crisis management while offering practical guidance for hospitality leaders and policymakers to motivate employees and ensure sustainable tourism. In the post-pandemic era, regenerating the hospitality sector, the results of this study can be applied to future tourism development.

Date: 2026
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DOI: 10.1080/15575330.2026.2622010

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