Integrated maintenance management of hospital buildings: a case study

Sarel Lavy and Igal Shohet

Construction Management and Economics, 2004, vol. 22, issue 1, 25-34

Abstract: Over the course of the past three decades, facilities management has become the subject of an increasing number of research and development efforts. The main objective of the present research was to examine the efficiency of maintenance under alternative maintenance policies and different sources of human resources. The research focused on the maintenance of public hospital buildings in Israel, with the objective of providing a model for multi-system facilities operating in a dynamic environment. This paper describes the last three stages of the research: the establishment of key performance indicators, the implementation of these indicators in a case study in order to appraise them, and the validation of the indicators. Four key performance indicators were developed, as follows: the Building Performance Indicator (BPI), the Manpower Sources Diagram (MSD), the Maintenance Efficiency Indicator (MEI) and the Managerial Span of Control (MSC). This paper illustrates a case study in which the four developed indicators were implemented in practice. Characteristics of the case study hospital are presented and analysed. Finally, the conclusions and recommendations drawn from the analysis of the hospital case study are discussed, validated and deliberated upon. The approach presented in this paper integrates performance, financial, human resources and organizational aspects to facilitate an improved evaluation method of the parameters affecting the execution of maintenance activities.

Keywords: Facilities management; key performance indicators; maintenance; outsourcing; performance-based building (search for similar items in EconPapers)
Date: 2004
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://www.tandfonline.com/doi/abs/10.1080/0144619042000186031 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:conmgt:v:22:y:2004:i:1:p:25-34

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/RCME20

DOI: 10.1080/0144619042000186031

Access Statistics for this article

Construction Management and Economics is currently edited by Will Hughes

More articles in Construction Management and Economics from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().