Measuring construction project participant satisfaction

Mei-Yung Leung, S. Thomas Ng and Sai-On Cheung

Construction Management and Economics, 2004, vol. 22, issue 3, 319-331

Abstract: Construction projects involve numerous stakeholders, and their satisfaction could directly influence the performance of subsequent projects. Driven by a desire to improve project success, the critical satisfaction factors pertinent to the construction management process should be identified. In this paper, an overall study regarding the behavioural management mechanisms amongst project participants is presented. Eleven behavioural management mechanisms are identified and 15 hypotheses are established for this study. The concepts of satisfaction, project goals, various management mechanisms and their interrelationships are discussed and investigated in relation to construction projects. The results indicate that management mechanisms rather than particular project goal could directly affect the participant satisfaction. Cooperation/participation, task/team conflict and goal commitment are the critical factors influencing the final outcome (satisfaction) in the complicated management process. Moreover, conflict on the task amongst the participants is the moderation mechanisms for the relationship between goal commitment and participant satisfaction. There is a significantly positive relationship between commitment and satisfaction in construction project management, while high level of conflict is stimulated in the goal setting process amongst the participants.

Keywords: Project management; participant satisfaction; conflict; commitment; co-operation/participation (search for similar items in EconPapers)
Date: 2004
References: Add references at CitEc
Citations: View citations in EconPapers (7)

Downloads: (external link)
http://www.tandfonline.com/doi/abs/10.1080/01446190320000000000 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:conmgt:v:22:y:2004:i:3:p:319-331

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/RCME20

DOI: 10.1080/01446190320000000000

Access Statistics for this article

Construction Management and Economics is currently edited by Will Hughes

More articles in Construction Management and Economics from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().