A typology of operational approaches for stakeholder analysis and engagement

Jing Yang, Geoffrey Qiping Shen, Lynda Bourne, Christabel Man-Fong Ho and Xiaolong Xue

Construction Management and Economics, 2011, vol. 29, issue 2, 145-162

Abstract: Stakeholder analysis and engagement are the main tasks in stakeholder management. To identify operational approaches for stakeholder analysis and engagement, six interviews and a questionnaire survey were conducted in Hong Kong, and an additional 15 interviews were held in Australia. The main finding is a typology of practical approaches for practitioners in construction. A total of 30 approaches are comprised in the typology, and they are classified by application. To test the usefulness of the typology, action research is applied to two real-life projects in Australia. The implication is that the selection of the approaches is an art and a contingency approach as well, requiring practitioners' judgments. Each approach has its strengths and limitations, so the most appropriate way for effective stakeholder management is to use a combination of elements from each approach as circumstances dictate. This study can serve as a reference for the systematic consideration of the project management team about the operational approaches for stakeholder management in construction projects.

Keywords: Stakeholder analysis; stakeholder engagement; contingency (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (6)

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DOI: 10.1080/01446193.2010.521759

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