To trust or not to trust: is trust a prerequisite for solving design quality problems?

Petteri Uusitalo, Eelon Lappalainen, Olli Seppänen, Ergo Pikas, Antti Peltokorpi, Nikolai Menzhinskii and Mikko Piitulainen

Construction Management and Economics, 2021, vol. 39, issue 4, 279-297

Abstract: Low trust levels among project parties are generally believed to harm construction project performance, but the role of trust in the context of information flow and solving design quality problems (DQP) remains understudied. Whereas lean design management research highlights the importance of managing information flow, few studies have investigated the association between trust, information flow and DQP (or any combination thereof). This exploratory study investigates the association between trust and information flow in design projects and how these factors influence design quality. The paper presents a conceptual framework based on existing research on building design management and trust in a project context. The framework is elaborated on and validated using a single case study approach with multiple sites. The results indicate that even though the trust trend in the project is somewhat negatively connected to the overall amount of work and work in progress of DQP, increasing trust is not a prerequisite for solving DQP and that owners and contractors can have opposite opinions on the trust level. This study contributes to ongoing discussions about trust, information flow and design management and suggests that teams should focus on improving communication and collaboration to compensate for low trust levels.

Date: 2021
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1080/01446193.2020.1865553 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:conmgt:v:39:y:2021:i:4:p:279-297

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/RCME20

DOI: 10.1080/01446193.2020.1865553

Access Statistics for this article

Construction Management and Economics is currently edited by Will Hughes

More articles in Construction Management and Economics from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().