Navigating perceived innovation uncertainties associated with digital tools in planning consultations

Jimin Oh and Yvonne Rydin

Planning Practice & Research, 2025, vol. 40, issue 5, 1173-1196

Abstract: Digital tools offer new opportunities to enhance planning consultations by improving access, fostering participation, and supporting participatory knowledge creation. However, adoption by community groups remains hindered by persistent innovation uncertainties. This study investigates how community groups in London perceive digital tools during consultations using a mixed-methods approach. Findings reveal uncertainties linked to limited engagement, perceived complexity, and institutional inertia, and their effects on adoption and participatory knowledge creation. Despite these challenges, digital tools can broaden participation when integrated with traditional methods. The research underscores the need for context-sensitive strategies that align digital engagement with community capacities and expectations.

Date: 2025
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DOI: 10.1080/02697459.2025.2528129

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