It is not all about performance gains -- enterprise software and innovations

Benjamin Engelstätter ()

Economics of Innovation and New Technology, 2012, vol. 21, issue 3, 223-245

Abstract: This paper analyzes the relationship between the three enterprise software systems (enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM)) and firms’ innovative performance for process as well as product innovations. Using German firm-level data and a two-part model, the results reveal that SCM systems foster the firms’ likelihood of becoming a potential process innovator. In addition, ERP systems increase the number of process innovations a firm realizes. Concerning product innovation performance CRM systems increase the firms’ likelihood to acquire product innovations, whereas the number of expected product innovations is increased if firms use an SCM system.

Date: 2012
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Citations: View citations in EconPapers (9)

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DOI: 10.1080/10438599.2011.562359

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