Extending upper echelon theory to top managers’ characteristics, management practice, and quality of public service in local government

Jungin Kim

Local Government Studies, 2022, vol. 48, issue 3, 556-577

Abstract: Using survey and secondary data from Korean local public institutions, we tested the effects of top managers’ characteristics on the quality of public service (QoPS) provided by local public institutions through top managers’ internal and external management practices, based on the upper echelon theory. We found that the greater the top managers’ expertise, the higher the QoPS. Furthermore, we found that top managers’ internal management practices that involve communicating with employees to improve their well-being, resolve their complaints, motivate them, and increase their self-development all mediated the positive relationship between top managers and QoPS. These findings emphasise the importance of top managers’ individual characteristics (e.g., experienced expertise) and internal management practices in achieving public service of high quality in local government.

Date: 2022
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://hdl.handle.net/10.1080/03003930.2021.1882427 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:flgsxx:v:48:y:2022:i:3:p:556-577

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/flgs20

DOI: 10.1080/03003930.2021.1882427

Access Statistics for this article

Local Government Studies is currently edited by Helen Hancock

More articles in Local Government Studies from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().