Critical Success Factors in the Marketing of an Educational Institution: A Comparison of Institutional and Student Perspectives

Tim Mazzarol, Geoffrey N. Soutar and Vicky Thein

Journal of Marketing for Higher Education, 2000, vol. 10, issue 2, 39-57

Abstract: This paper examines the emergence of education as a marketable service with institutions now seeking to market themselves in a professional manner. A comparison is made between two samples--one of administrators within educational institutions in Australia, Canada, New Zealand, the United Kingdom and United States, the other of college and university students in Australia. Statistical analysis identified a series of key factors considered critical to the successful marketing of these institutions. A comparison of institutional and student views is made concluding that significant differences exist between the two groups. Managerial and research implications are provided.

Date: 2000
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DOI: 10.1300/J050v10n02_04

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