A review of experimental research on organizational trust

Oliver Schilke, Andy Powell and Maurice E. Schweitzer

Journal of Trust Research, 2023, vol. 13, issue 2, 102-139

Abstract: Trust profoundly shapes organisational, group, and dyadic outcomes. Reflecting its importance, a substantial and growing body of scholarship has investigated the topic of trust. Much of this work has used experiments to identify clear, causal relationships. However, in contrast to theoretical work that conceptualises trust as a multi-faceted (e.g. ability, benevolence, integrity), multi-level (e.g. interpersonal, intergroup), and dynamic construct, experimental scholarship investigating trust has largely investigated benevolence-based trust in dyadic relationships. As a result of the relatively limited set of paradigms experimental scholars have used to investigate trust, many questions related to different forms and types of trust remain un- and under-explored in experimental work. In this review, we take stock of the existing experimental trust scholarship and identify key gaps in our current understanding of trust. We call for future experimental work to investigate ability-based and integrity-based trust, to advance our understanding of the interplay between relationship history and trust, to study trust as a multi-level construct, to focus on the consequences of trust including the hazards of misplaced trust, and to study trust maintenance. To support these lines of inquiry, we introduce an ideal-typical process model to develop or adapt appropriate trust experiments.

Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/21515581.2023.2214202 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:jtrust:v:13:y:2023:i:2:p:102-139

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/RJTR20

DOI: 10.1080/21515581.2023.2214202

Access Statistics for this article

Journal of Trust Research is currently edited by Peter Ping Li

More articles in Journal of Trust Research from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().