The Four-Dimensions Model

Ana Shetach

International Studies of Management & Organization, 2009, vol. 39, issue 3, 82-106

Abstract: This paper presents a new tool for the effective management of interpersonal conflicts—namely, the Four-Dimensions Model. It is based on the assumptions that people are naturally conflict bound and yet, at the same time, they could be trained to mitigate interpersonal conflicts that result from unawareness of personal traits and preferences. It has four dimensions: (1) "Northern Star," (2) "Conflict Evolvement Map," (3) awareness of the variety of the available response options, and (4) an awareness of one's personal conflict resolution style. Experience has demonstrated that managers who have been trained to use this model improved their conflict management style and tended to achieve better personal and organizational performance results.

Date: 2009
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DOI: 10.2753/IMO0020-8825390304

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