EconPapers    
Economics at your fingertips  
 

The email notification frustrates me!

Dorine M. Mattar and Chloe J. Haddad

International Studies of Management & Organization, 2025, vol. 55, issue 2, 181-204

Abstract: Organizations are increasingly relying on computer-mediated communication, thus, understanding this process’s emotion dynamics is critical. For that purpose, qualitative data is collected from 23 participants. Findings reveal that the activation of the negativity effect is triggered by the receiver’s attitude toward the higher-status sender, emanated from earlier unfair behaviors; which will in turn trigger the receiver’s anxiety and frustration. Moreover, emails receivers are found to be also frustrated and angry anytime higher-level managers are copied on the email. Such negative emotions, along with fear are boosted by their reluctance to reply to such emails as they aim to avoid further escalation and possible retaliation from the sender’s side. Indeed, this study has many theoretical and practical implications, and opens doors to future research. Managers should use the “cc” option with caution, knowing that frustrating working environments diminish employees’ commitment and engagement, and consequently the quality of their service performance.

Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/00208825.2024.2397305 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:mimoxx:v:55:y:2025:i:2:p:181-204

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/mimo20

DOI: 10.1080/00208825.2024.2397305

Access Statistics for this article

International Studies of Management & Organization is currently edited by Abraham Stefanidis

More articles in International Studies of Management & Organization from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().

 
Page updated 2025-04-03
Handle: RePEc:taf:mimoxx:v:55:y:2025:i:2:p:181-204