Advanced technologies enabled human resources functions: Benefits, challenges, and functionalities: A systematic review

Omar Ali, Kristina Krsteska, Dina Said and Mujtaba Momin

Cogent Business & Management, 2023, vol. 10, issue 2, 2216430

Abstract: Human resource information systems have enhanced monitoring, documenting, and recording functions for organizations, and consequently have accelerated swift completion of routine processes. This change demonstrates the critical impact of adopting and using advanced technologies in the human resources function; in multiple functional gamut’s, particularly in recruitment, selection, training and development. This manuscript presents a systematic review of academic articles on the impact of adopting and using advanced technologies in the human resource management function. The current review draft considered a total of 1246 academic articles and aggregated review of 101 articles to present a classification framework with three distinct dimensions: Advanced technologies-enabled human resources benefits, which give an overview of the main benefits of using advanced technologies within this sector. Advanced technology-enabled human resources challenges, which give an overview of the main challenges that have been faced by using advanced technologies within this sector. Advanced technologies-enabled human resources functionalities, which give an overview of the main functionalities that have been added by using advanced technologies within this sector. Implications for future research and their directions are identified in the areas of value-added human services for decision-making, security, and privacy for customer and organization data, monitoring features, and creative IT service delivery models.

Date: 2023
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DOI: 10.1080/23311975.2023.2216430

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