Economics at your fingertips  

Citizen expectations and satisfaction of service performance: lessons from subnational governments in Japan

Yu Noda

Asia Pacific Journal of Public Administration, 2019, vol. 41, issue 3, 142-156

Abstract: This article evaluates differences in the effects of citizen expectations and satisfaction in relation to city and prefectural government service performance as bases for detecting effects in the vertical relationships of subnational governments. The results show that the expectations of prefectural governments have a higher impact on satisfaction than the expectations of cities. They indicate that increasing the expectations and related action of prefectural governments would be an effective way of improving citizen satisfaction with the service performance of local governments.

Date: 2019
References: Add references at CitEc
Citations: Track citations by RSS feed

Downloads: (external link) (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Ordering information: This journal article can be ordered from

Access Statistics for this article

Asia Pacific Journal of Public Administration is currently edited by Ian Thynne and Danny Lam

More articles in Asia Pacific Journal of Public Administration from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().

Page updated 2020-01-23
Handle: RePEc:taf:rapaxx:v:41:y:2019:i:3:p:142-156