Sources of tourist information used by Deaf people. Case study: the Polish Deaf community

Alina Zajadacz

Current Issues in Tourism, 2014, vol. 17, issue 5, 434-454

Abstract: The tourism sector is still failing to fully provide for the varied needs of people with a disability. If the current situation is to change, then the characteristics of these needs must be better identified. This paper presents the results of a study on sources of tourist information used by Deaf people, for whom the basic form of communication is sign language. The study was performed in Poland from 2004 to 2010 within the Deaf community (n = 292) and (for comparison of results) among the hearing section of society (n = 1780). It has shown that the primary sources of tourist information for both Deaf and hearing individuals are the Internet and the opinions of close ones. Tourist information should be disseminated using sign language. Deaf people must participate in the process of creating the Tourism Information System. The conclusions contain indications for tourism managers on ways of disseminating information to Deaf clients.

Date: 2014
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DOI: 10.1080/13683500.2012.725713

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