Disability e-inclusion for accessible tourism websites

Kwangsoo Park, Hongkyun Jeon and Seunghyun “Brian” Park

Current Issues in Tourism, 2022, vol. 25, issue 22, 3571-3578

Abstract: This research note discusses the current issue of assessing accessibility conditions of travel information and service websites for persons with disabilities. This paper examines the web accessibility of 246 tourism-related websites across countries and service sectors by utilizing the criteria of web content accessibility guidelines. The results show that global airline websites and hotel booking websites have a relatively higher number of known inaccessibility problems. In addition, tourism websites are likely to be inaccessible by omitting text alternatives for any non-text content (guideline1.1), adaptable contents (guideline 1.3) or distinguishable presentation (guideline 1.4). This study concluded that the issue in tourism websites remains unresolved and the investigation needs to continue.

Date: 2022
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DOI: 10.1080/13683500.2022.2106195

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