Tracking tourism and hospitality employees’ real-time perceptions and emotions in an online community during the COVID-19 pandemic

Eunhye Park, Woo-Hyuk Kim and Sung-Bum Kim

Current Issues in Tourism, 2022, vol. 25, issue 23, 3761-3765

Abstract: Online communities are playing a critical role in social communication during the COVID-19 pandemic. We reviewed 25,795 online comments from Reddit, a popular social-media website with a subsection focused on tourism and hospitality employees, regarding COVID-19. We found key hidden topics dominating employee perceptions (i.e. COVID-19, racism, compassion, employment issues, sanitation), tracked changes of these issues over time, and catalogued the changes in employees’ emotions. This study provides discussion and new insights for tourism and hospitality research within the field of pandemic studies.

Date: 2022
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DOI: 10.1080/13683500.2020.1823336

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