Supervisor incivility, job insecurity, and service performance among flight attendants: the buffering role of co-worker support

Yuhyung Shin, Eun Ju Lee and Won-Moo Hur

Current Issues in Tourism, 2022, vol. 25, issue 6, 901-918

Abstract: Workplace incivility has received increasing attention from hospitality and tourism scholars because of its implications for service outcomes. In the present study, we focused on supervisor incivility as a factor that negatively affects flight attendants’ service performance. The objective of the present study was to examine how supervisor incivility affects flight attendants’ service performance and when this relationship can be buffered. We proposed the indirect effect of supervisor incivility on service performance through job insecurity and the moderating effect of coworker emotional and instrumental support on this relationship. To test these effects, we administered two-wave surveys to 222 South Korean flight attendants. Results indicated the significant mediating effect of job insecurity on the relationship between supervisor incivility and service performance. Of the two types of coworker support, only emotional support significantly lessened the positive relationship between supervisor incivility and job insecurity. Coworker emotional support further mitigated the indirect effect of supervisor incivility on service performance through job insecurity. These findings have implications for theory and practice.

Date: 2022
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://hdl.handle.net/10.1080/13683500.2021.1905618 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:rcitxx:v:25:y:2022:i:6:p:901-918

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/rcit20

DOI: 10.1080/13683500.2021.1905618

Access Statistics for this article

Current Issues in Tourism is currently edited by Jennifer Tunstall

More articles in Current Issues in Tourism from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().