Topic-based sentiment analysis of hotel reviews

Mohamed Gharzouli, Aimen Khalil Hamama and Zakaria Khattabi

Current Issues in Tourism, 2022, vol. 25, issue 9, 1368-1375

Abstract: We developed a system for sentiment analysis of hotel reviews. The system uses topics to give accurate reports related to some qualities specified by the end-user. This system permits users to evaluate a given hotel services quality according to multiple criteria. Besides, a user can make different detailed comparisons between hotels. To achieve this goal, the proposed system decomposes complex opinions into sub-comments to extract the specified concept. Further, it translates non-English comments into the English language. After having tested the system by using two datasets, the obtained results are judged to be satisfactory.

Date: 2022
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DOI: 10.1080/13683500.2021.1940107

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