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Rights awareness and COVID-19 tourism job losses: perspectives from Malaysia

Joo-Ee Gan, Joann P. S. Lim, Wai-Ching Poon and Shantini Thuraiselvam

Current Issues in Tourism, 2024, vol. 27, issue 2, 171-177

Abstract: This qualitative study applies the labour market segmentation theory to examine tourism job losses through the indirect causes of pay cuts, unpaid leave and the take-up of side hustle – accepted by the employees partly from loyalty, camaraderie and empathy. Where the prolonged hardship from these measures leads to resignations, employers gain from the avoidance of termination benefits mandated by a retrenchment exercise. The losses occasioned to the worker include the non-eligibility for state-funded wage subsidy and foregone termination benefits. Through a legal analysis of COVID-19 job losses, the study posits that tourism workers’ lack of rights awareness contributed to the voluntary acceptance of these lawful but detrimental strategies.

Date: 2024
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DOI: 10.1080/13683500.2023.2203851

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