Sensory synergy and energy dynamics: unveiling the performance drivers of Chinese hotel frontline employees

Chee Wei Cheah and Keheng Xiang

Current Issues in Tourism, 2025, vol. 28, issue 11, 1853-1870

Abstract: This study explores the relationship between sensory experiences and the energy levels of Chinese hotel frontline employees, examining the pathways through which their resource energy is activated and the underlying mechanisms. Specifically, it looks at how frontline employees in Asian hotels promote work integration through relational and collective energy. Set within the Asian hospitality sector, this research highlights the Asian paradigms – service philosophies and management styles embedded in Asian culture and values – that have made an impact on the global hospitality industry. Interviews with 35 hotel employees resulted in 35 narrative structure maps, revealing that sensory synergy and compensation can activate an interactive dynamic mechanism, facilitating the ongoing activation of energy in their daily tasks. This process advances the five critical nodes of energy activation at work. The study significantly contributes by focusing on the individual and collective values of frontline employees as they navigate and adapt to shifts in the Asian paradigm. It reveals the internal mechanism that regulates the integration and optimisation of hotel frontline employees’ energy, providing insights into improving employee well-being and performance in the hospitality industry.

Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/13683500.2024.2358517 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:rcitxx:v:28:y:2025:i:11:p:1853-1870

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/rcit20

DOI: 10.1080/13683500.2024.2358517

Access Statistics for this article

Current Issues in Tourism is currently edited by Jennifer Tunstall

More articles in Current Issues in Tourism from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().