Work-family policies and perceived organisational support as drivers of well-being and satisfaction among employees in the tourism industry

José María Biedma-Ferrer, José Aurelio Medina-Garrido, Maria Bogren and Helena Almeida

Current Issues in Tourism, 2025, vol. 28, issue 19, 3109-3127

Abstract: This study investigated the effects of accessible work-family policies (WFP) and organisational support on job satisfaction mediated by employee well-being. Furthermore, it examined whether these relationships differed depending on employees’ gender and family responsibilities. The study involved 568 participants employed in the Spanish tourism industry, including front-line workers and managerial staff, with a similar proportion of male and female employees, nearly half of whom had family responsibilities. The valid questionnaires were analyzed using the PLS-SEM technique. The results highlighted the importance of organisational support and the accessibility of WFP in determining satisfaction in the workplace. While WFP accessibility had a residual effect, organisational support had a more substantial impact on overall satisfaction. Moreover, emotional and physical well-being (EWB, PWB) were crucial factors that directly influenced job satisfaction and mediated the relationship. The study revealed that family responsibilities and gender significantly shaped the relationships between organisational support, WFP accessibility, EWB, and PWB.

Date: 2025
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DOI: 10.1080/13683500.2024.2381241

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