Business Process Management: Use of Simulation in the Public Sector

Bojan Pecek and Andrej Kovacic

Economic Research-Ekonomska Istraživanja, 2011, vol. 24, issue 1, 95-106

Abstract: Methods and techniques of business process management as known in the private sector are being used more and more in the public sector. This paper demonstrates their applicability to systems where the human factor is more important. It describes a case study of filling unoccupied capacities in an old people's home. The simulation techniques are used as a replacement for the exact deterministic planning. Our research shows that by using the simulation it is possible to predict the effects of the renovation and the duration of the processes and bottlenecks and to thereby avoid bad decisions.

Date: 2011
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DOI: 10.1080/1331677X.2011.11517447

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