Does eWOM influence destination trust and travel intention: a medical tourism perspective

Abubakar Mohammed Abubakar

Economic Research-Ekonomska Istraživanja, 2016, vol. 29, issue 1, 598-611

Abstract: Virtual community membership has a strong influence on a tourist’s behaviours and the way information is transmitted. Drawing on trust transfer theory as a theoretical framework, this study tests an empirical model that investigates the influence of electronic word-of-mouth (eWOM) on destination trust and travel intention. The study also diagnoses gender differences in the proposed model. Data were obtained from a sample of 216 tourists in Cyprus. The findings from regression analyses suggest that eWOM is positively related to travel intention; eWOM is positively related to destination trust; and destination trust is positively related to travel intention. Additionally, the impact of eWOM on destination trust was significant for both genders but stronger for men, while the impact of destination trust on travel intention was stronger for women. The paper extends the existing literature regarding new response variables associated with eWOM.

Date: 2016
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DOI: 10.1080/1331677X.2016.1189841

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