What do project managers need to know to succeed in face-to-face communication?

Hedieh Shakeri, Mohammad Khalilzadeh, Saulius Raslanas and Edmundas Kazimieras Zavadskas

Economic Research-Ekonomska Istraživanja, 2021, vol. 34, issue 1, 1094-1120

Abstract: Despite emphasising the great importance of project communications to enhance success in the literature, there are few studies underlining the application of psychology to project communications, and no studies regarding the identification and analysis of factors affecting face-to-face communications with stakeholders in different situations. The research here aims to fundamentally address this shortcoming. The factors affecting face-to-face communications and different communication situations have been identified by interview with several experts in psychology and project managers working in oil and gas megaprojects. The data have been analysed by using two questionnaires and the hybrid Fuzzy DEMATEL-ISM and BWM methods. The final results show that the importance of each of these effective factors in face-to-face communication varies in different situations, and that some of these factors influence each other and some are influenced by one or another. Proxima has the greatest influence on other factors. Also, body language has great influence on other factors. The results of the current study could still serve as a reflection of what might be expected at a more general level for face-to-face communications to support good communications planning. The Video Neuro advertising Recommender System improved by applying the obtained research results.

Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/1331677X.2020.1819851 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:reroxx:v:34:y:2021:i:1:p:1094-1120

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/rero20

DOI: 10.1080/1331677X.2020.1819851

Access Statistics for this article

Economic Research-Ekonomska Istraživanja is currently edited by Marinko Skare

More articles in Economic Research-Ekonomska Istraživanja from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().