The Effect of Agency Reform on Real Estate Service Quality

Katherine Pancak and C. Sirmans

Journal of Housing Research, 2004, vol. 15, issue 1, 41-53

Abstract: This study examines the impact of recent state real estate agency reforms on real estate service quality. The analysis expands prior literature by examining licensing law effects on service quality using state adjudicated disciplinary action decisions as a measure of quality, adding recent state law developments as explanatory variables, and including state licensing board staffing and funding variables to hold licensing administrative efforts constant. The results indicate that certain state real estate agency reform efforts, as well as other licensing laws and the administration of licensing laws, do have an effect on variation in state licensee disciplinary actions. These results have policy implications for increasing real estate service quality.

Date: 2004
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DOI: 10.1080/10835547.2004.12091962

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