A Cross-National Analysis of Job Quality Characteristics and Perceived Job Satisfaction in a Changing World Economy: Implications for Public Administrators Managing a Multicultural Workforce

Jonathan H. Westover

International Review of Public Administration, 2008, vol. 13, issue 2, 129-144

Abstract: Staffing is one of the many challenges facing all employers today, and with the shift in the global production market and an increasingly global economy, the challenge of finding and keeping the right people for the right job becomes even greater, as organizations not only compete for a diminishing domestic workforce, but a workforce that is increasingly global in nature. This becomes an ever-increasing challenge for organizations as they fight to stay competitive in a global market and learn to effectively manage an increasingly multicultural workforce. This research uses non-panel longitudinal data from the International Social Survey Program (Work Orientations I and II 1989, and 1997) to conduct a comparative analysis of job quality and job satisfaction, in order to examine the impact of various job characteristics and dimensions of job quality on job satisfaction over time and across countries. Finally, I will provide a discussion of policy implications important to public HR administrators who wish to attract top-notch workers and more effectively manage an increasingly multicultural workforce.

Date: 2008
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DOI: 10.1080/12294659.2008.10805126

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