Making the quality of government better: the possibility of public service motivation (PSM) change

Cheouljoo Lee and Seoyong Kim

International Review of Public Administration, 2014, vol. 19, issue 2, 107-125

Abstract: Our research focused on whether and how public service motivation (PSM) changes. Even if it is a natural phenomenon for civil servants to experience PSM change after they enter the public sector, there are few studies of it. In this study, first, we examine whether or not PSM can be changed. Second, we study how three organizational socialization factors, namely role model/identification, personal experience/action and work contents, influence PSM change. Third, we compare the causal determinants between PSM changes and PSM.

Date: 2014
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DOI: 10.1080/12294659.2014.915473

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