Does bureaucracy facilitate the effect of information technology (IT)?

Seoyong Kim, Wanki Paik and Cheouljoo Lee

International Review of Public Administration, 2014, vol. 19, issue 3, 219-237

Abstract: This study examines the interdependent relationship between bureaucracy and information technology (IT) in public organizations. Few studies have analyzed how bureaucracy affects IT in organizations. First, this study analyzes how IT influences (1) the effectiveness of bureaucratic organizations with regard to short-term outputs (e.g., utilization, time-saving, and decision-making quality) and (2) structural changes in the bureaucracy as a long-term outcome (e.g., centralization, de-red tape, and de-sectarianism). Second, this study analyzes how bureaucratic characteristics – such as hierarchy, technical competence and red tape, concepts that have been discussed by Max Weber, Carl Friedrich and Robert Merton – influence and interfere with IT’s impact on organizational structure and effectiveness in bureaucracy.

Date: 2014
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DOI: 10.1080/12294659.2014.942050

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