The New Public Management in hybrid settings: New challenges for performance measures

Deborah Agostino and Michela Arnaboldi

International Review of Public Administration, 2015, vol. 20, issue 4, 353-369

Abstract: This study questions whether Performance Measurement Systems (PMSs) defined under the New Public Management (NPM) logic fit the needs of hybrid settings where inter-organizational relationships exist between multiple actors in charge of service delivery. After outlining the key characteristics of an NPM-based PMS and its limitations in hybrid settings, an exploratory case study was carried out on a public network in charge of delivering a local public transport service. The network was particularly appropriate, as it initially endorsed an NPM-based PMS. Findings show problems in using the PMS and adapting the model, which led to the development of new features and requirements. Using a theoretical triangulation, it was possible to draw a more general insight into the characteristics of a PMS in a hybrid setting, here called a relational and participative PMS.

Date: 2015
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Citations: View citations in EconPapers (3)

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DOI: 10.1080/12294659.2015.1088686

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