Sustainable value creation by adopting an e-government initiative: empirical evidence from the emerging economy context

Majdi Mellouli, Omar Bentahar, Sami Boudabbous and Nachiappan Subramanian

International Review of Public Administration, 2023, vol. 28, issue 1, 19-44

Abstract: Big data in the fourth Industrial revolution can support a government’s e-initiatives to provide improved care, experiences, and services for citizens. However, the effectiveness of e-government systems in the current data era is difficult to prove empirically, especially in emerging economies, due to the lack of an integrated model to measure sustainable value creation. Indeed, the main models used for evaluating e-government values neglect the environmental sustainability construct. To fill this theoretical and analytical gap, this study offers a sustainable value creation model that includes three constructs, namely organizational performance, user satisfaction, and environmental sustainability. We validated our model using structural equations modeling analysis with 320 responses from the Tunisian Small and Medium Enterprises (SMEs). Our findings highlight trust as a key factor driving the intention to use an e-government system that leads to sustainable value. The study provides valuable insight for community leaders to help them in the process of adopting an e-government initiative and evaluating its sustainable value.

Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/12294659.2023.2170774 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:rrpaxx:v:28:y:2023:i:1:p:19-44

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/RRPA20

DOI: 10.1080/12294659.2023.2170774

Access Statistics for this article

International Review of Public Administration is currently edited by Ralph Brower

More articles in International Review of Public Administration from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().