An exploratory study of factors influencing expectations of government: considering expectation types

Dukyun Hwang and Soonae Park

International Review of Public Administration, 2023, vol. 28, issue 2, 156-175

Abstract: This study focused on the factors that influence the level of expectations. In this study, three types of expectations were used: positive, normative, and ideal expectation. An empirical analysis is conducted to determine whether these factors have a significant impact on expectations. Influencing factors were derived based on the concept of each expectation type: satisfaction with previous policies and public services, trust in the government, and perception of the government’s responsibility for social issues. By analyzing survey data, we find that the influencing factors related to positive and normative expectations were statistically significant. However, the results pertaining to ideal expectations diverge from our initial hypothesis. These findings underscore the importance of specifying the expectation type and considering the primary influencing factors when incorporating expectation variables in research.

Date: 2023
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DOI: 10.1080/12294659.2023.2219474

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