Lessons Learned about Performance Measurement

Patria de Lancer Julnes

International Review of Public Administration, 1999, vol. 4, issue 2, 45-55

Abstract: Using the Procrustean bed metaphor, the author argues that there are two problems embedded in the lessons learned about performance measurement — a lack of fit between organizational needs and prescribed solution, and the dysfunction that results when imposing such solutions. These problems are examined in three stages: 1) learning from the history of the field; 2) learning from recent experience; and 3) learning new lessons. The goal of this analysis is to contribute to a more complete knowledge foundation that can allow us to develop more effective strategies to promote performance measurement utilization in public organizations.

Date: 1999
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DOI: 10.1080/12294659.1999.10804932

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