Information Technology-Enabled Communication and Organizational Effectiveness

Nada Korac-Kakabadse, Alexander Kouzmin and Andrew Korac-Kakabadse

International Review of Public Administration, 2000, vol. 5, issue 1, 17-36

Abstract: The paper explores the current understanding of IT-enabled communication in organizations and IT-media choice. It examines the central concerns and ideas in the field addressed by theories drawing from rational and interpretativist perspectives. Thus, theoretical fragmentation is recognized and the controversial views of the effects of communication are presented. Characteristics of IT-mediated communication are identified, positive and negative impacts on organizational effectiveness examined, as is the IT-mediated communication effect on group behaviour. It is concluded that the effective choice of communication media depends on organizational understanding of the message the organization is trying to communicate to internal as well as external stakeholders and what specific behaviour an organization is trying to promote.

Date: 2000
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DOI: 10.1080/12294659.2000.10804941

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