Development of An E-Government Service Model: A Business Model Approach

Kyoung Jun Lee and Joon-Hyung Hong

International Review of Public Administration, 2002, vol. 7, issue 2, 109-118

Abstract: Most discussions on electronic government have provided ad hoc guidelines. For a systematic framework for e-government service, this article adopts a business model approach and develops an e-government service model. Based on the analysis of business model researches and a comparison between e-business and e-government service, the paper defines and identifies the characteristics of the components of an e-government service model. These components are objectives, value proposition, service offering, activity configuration, and financial sustainability. Based on this framework, the authors perform a case analysis of the electronic services in the offices of the presidents of Korea and the U.S.A.

Date: 2002
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DOI: 10.1080/12294659.2002.10805010

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