Acceptance, motivations, and usage of social media as a marketing communications tool amongst employees of sport national governing bodies

Andrea N. Eagleman

Sport Management Review, 2013, vol. 16, issue 4, 488-497

Abstract: •Employees accept social media regardless of age or position in the NGB.•No difference in motivation to use social media existed amongst NGB employees.•NGBs seem to use social media as a communications tool more than a marketing tool.National governing bodies (NGB) of sport are not-for-profit organisations that typically receive less mainstream media coverage and have much smaller marketing budgets than mainstream professional sports. Therefore, they must seek alternative methods from mainstream media and traditional marketing in order to increase brand awareness and reach fans and stakeholders. While all sport organisations stand poised to benefit from social media, NGBs seem to be a segment of the sport industry uniquely positioned to capitalise on social media's benefits. Because there is currently no known literature on NGBs’ use of social media, this study examined the role that social media plays within NGBs in the United States including employees’ acceptance of social media, motivations to use social media, and the organisation's current usage of social media. An online survey was distributed to NGB employees in the spring of 2012, and results revealed that contrary to studies on other sport organisations, NGB employees reported high levels of acceptance and motivation to use social media regardless of demographic factors. Additionally, NGBs seemed to use social media as a communications tool to a greater degree than as a marketing tool. Implications for international and niche sport organisations are presented in the conclusion.

Date: 2013
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DOI: 10.1016/j.smr.2013.03.004

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