Scottish Water: a public-sector success story

Sarah Hendry

Water International, 2016, vol. 41, issue 6, 900-915

Abstract: This article explores the governance and regulation of water services in Scotland, including the emergence of a single national provider, Scottish Water; the role of government and its novel Hydro Nation strategy; and the activities of the regulators – for prices, environment, drinking water quality and consumer protection – as Scottish Water moved from amongst the lowest, to amongst the best, of its benchmarked comparators. It examines the recent initiative of a Customer Forum; and draws conclusions on the potential for a public service provider to evidence private-sector efficiency whilst contributing fully to public policy goals.

Date: 2016
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DOI: 10.1080/02508060.2016.1212961

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