The effects of a computer malfunction on subsequent task performance

Nichole K. Zimmerman, Everett Sambrook and Jonathan S. Gore

Behaviour and Information Technology, 2014, vol. 33, issue 9, 874-881

Abstract: Although previous research has examined the effects of computer malfunctions on employee frustration, to our knowledge no research has explored computer malfunction's effect on subsequent task performance. It was hypothesised that participants who experience a malfunction would perform worse on a subsequent task than those who experience no malfunction. Participants (n = 204) were randomly assigned to experience either a computer malfunction or not during the first task. Participants then completed a subsequent task. The results confirmed that the Malfunction group performed worse than the Control group on both tasks. Implications for workplace performance are discussed.

Date: 2014
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/0144929X.2012.733412 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:tbitxx:v:33:y:2014:i:9:p:874-881

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/tbit20

DOI: 10.1080/0144929X.2012.733412

Access Statistics for this article

Behaviour and Information Technology is currently edited by Dr Panos P Markopoulos

More articles in Behaviour and Information Technology from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().