Impact of using social network services on workplace ostracism, job satisfaction, and innovative behaviour

Yang Woon Chung and Taekyung Kim

Behaviour and Information Technology, 2017, vol. 36, issue 12, 1235-1243

Abstract: Research has found workplace ostracism to negatively impact workplace attitudes and behaviours such as job satisfaction, organisational citizenship behaviour, and job performance. However, research investigating beyond the direct effects of workplace ostracism and findings about boundary conditions for mitigating the negative effects of workplace ostracism are limited in organisational studies. In this regard, this study explored the mediating effects of job satisfaction on the relationship between workplace ostracism and innovative behaviour and the moderating effects of social networking services for work-related purposes for the relationship between workplace ostracism and job satisfaction. The two-wave study consisted of 237 full-time employees in large organisations in South Korea. The hierarchical regression analyses resulted in job satisfaction to mediate the relationship between workplace ostracism and innovative behaviour and social network service to significantly moderate the relationship between workplace ostracism and job satisfaction. Moreover, mediated moderation was found for the study model, which further suggests that using social network services for work-related purposes had indirect effects on innovative behaviour.

Date: 2017
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DOI: 10.1080/0144929X.2017.1369568

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