Experience spaces for critical co-reflection on artefact use

Anke Dittmar

Behaviour and Information Technology, 2021, vol. 40, issue 5, 454-463

Abstract: Current design approaches mainly focus on co-design activities for creating (novel) digital artefacts. Less attention is paid on implications of new technologies on people and their experiences. This paper proposes a conceptual framework aimed at describing and supporting systematic and sustained critical co-reflection on artefact use. It employs and expands ideas from design research and user-oriented design approaches to describe sources and nature of critical co-reflection and to discuss appropriate analytical lenses. Experience spaces are introduced as a complementary concept to design spaces. An experience space is a conceptual space emerging from the collaborative creation, manipulation, merging and discarding of experience-related descriptions of technology appropriation. From a critical reflective perspective, designers not only care about rich design spaces with diverse design proposals but also about rich experience spaces displaying diverse appropriation processes and a broad spectrum of users' perspectives on effects of artefact use. The paper suggests that artefact ecologies constitute the elements of experience spaces.

Date: 2021
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DOI: 10.1080/0144929X.2021.1912183

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