Modelling user reactions expressed through graphical widgets in intelligent interactive systems

F. Cena, C. Gena, E. Mensa and F. Vernero

Behaviour and Information Technology, 2022, vol. 41, issue 11, 2438-2483

Abstract: Nowadays, most interactive social systems allow users to react to their contents and exploit user reactions to provide intelligent behaviours, such as adaptation or recommendation. Therefore, carefully understanding and designing the user/system dialogue that revolves around reaction provisioning is a crucial aspect. In this paper, we introduce the UpRISEmodel with the aim of formally describing the user/system interaction while providing and using reactions. Then, we show how this model can be used to formally represent and describe interactive social systems that collect user reactions, as well as to compare them. In addition, we exemplify how the UpRISEmodel can provide a sort of checklist that stimulates system designers to approach design/redesign tasks involving user reactions in a thorough and well-structured manner, suggesting all the possibly relevant points with respect to different usability and performance-related goals. This approach can be seen as the first step towards more transparency in the design of intelligent interactive systems.

Date: 2022
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DOI: 10.1080/0144929X.2021.1931450

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