Personality traits and performance in online labour markets

Evangelos Mourelatos, Nicholas Giannakopoulos () and Manolis Tzagarakis

Behaviour and Information Technology, 2022, vol. 41, issue 3, 468-484

Abstract: We investigate the impact of non-cognitive skills on the quality of task-specific outcomes by conducting a quasi-experiment on a well-known online crowdsourcing platform. We show that worker’s performance varies with personality traits, gender, human capital, crowdsourcing experience and work effort. Regarding the effects of non-cognitive skills, we find that worker’s performance in online microtasks is positively related to extraversion and agreeableness. The positive impact of extroverts is also revealed when performance is adjusted for task completion time. These findings provide implications regarding the integration of selection mechanisms in online labour matching platforms aiming in uncovering micro-workers’ soft skills to improve performance and consequently the allocation of resources in online microtasks.

Date: 2022
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DOI: 10.1080/0144929X.2020.1815840

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